Money-Back Guarantee

We want you to feel confident trying Thurst. The first order of your first Thurst subscription comes with a money-back guarantee:

• 90 Day Supply: 90-day money-back guarantee
• 30 Day Supply: 30-day money-back guarantee

If you don't see results, we'll review your claim and refund your first order in full.

How to claim

1. Take three gummies (one sachet) every day for the full 30 or 90 days.
2. If you don't see results, contact support@thurst.com.au within 30 days of finishing your supply.
3. Include:
   • your order number
   • a couple of lines on your experience with the product and why it didn't meet your expectations
   • a photo of your completed sachets: 30 for the 30 Day Supply, 90 for the 90 Day Supply

Review and refund

Every claim is reviewed by the Thurst team, and whether a refund is approved is at our discretion. Once your claim is approved, we refund the full amount you paid for that first order to your original payment method. We process it the same business day it's approved.

Your subscription is cancelled when the refund is made. You keep any free gifts. Because our gummies are a food product, you don't need to return anything.

Eligibility

The guarantee:

• Is limited to one claim per customer or household.
• Applies only to the first order of a customer's first Thurst subscription, placed directly through the Thurst website.
• Does not apply to one-time purchases, subscription renewals, reactivated subscriptions, gift cards, Amazon purchases or purchases made through external marketplaces or retailers.
• Does not apply to claims involving misuse, fraudulent activity or abuse of the guarantee.
• For pre-orders, starts from the date your order is delivered, not the date you placed it.

Sale or discounted first subscription orders remain eligible where they otherwise satisfy these terms.

This money-back guarantee is provided in addition to, and does not exclude, restrict or modify, any rights or remedies available under the Australian Consumer Law.

Change-of-Mind Returns

Except where an order qualifies under our Money-Back Guarantee, we do not accept returns, refunds or exchanges for change of mind, even if a pouch is unopened or sealed.

Because our gummies are a food product, we are unable to place returned gummies back into inventory or send them to another customer once they have left our warehouse.

Damaged, Faulty, Incorrect or Not-as-Described Items

If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as reasonably possible with your order number and details of the issue.

Where reasonably necessary, we may request photos of the product, pouch, batch or expiry details, and shipping packaging so that our team can assess the issue.

If the product does not meet a consumer guarantee under the Australian Consumer Law, you will be entitled to the remedy required by law. Depending on the nature and seriousness of the issue, this may include a replacement, refund or another appropriate remedy.

We encourage customers to contact us within 30 days of delivery so that we can investigate and resolve the issue promptly. However, this requested timeframe does not limit any rights or remedies available under the Australian Consumer Law.

Claims involving damaged, faulty, incorrect or not-as-described products are handled separately from our voluntary Money-Back Guarantee.

Amazon and External Marketplace Orders

If your order was placed through Amazon or another external marketplace or retailer, please use the refund or customer-support process provided by the platform or retailer through which the purchase was made.

Any approved refund will generally need to be processed through the original place of purchase and payment method. Where possible, our team may also assist with eligible product-quality issues or replacements.

Our Money-Back Guarantee only applies to subscriptions purchased directly through the Thurst website. This does not limit any rights or remedies you may have under the Australian Consumer Law.

Sale Items and Gift Cards

Sale and discounted items are not eligible for change-of-mind returns or exchanges.

However, a customer's first discounted subscription order may still qualify for our Money-Back Guarantee where all eligibility requirements are met.

Gift cards are non-refundable except where required by law.

These conditions do not affect your rights under the Australian Consumer Law if an item is faulty, damaged, incorrect or not as described.

Exchanges

Due to the ingestible nature of our gummies, we do not offer exchanges for change of mind.

If you received the wrong item or there is another eligible issue with your order, please contact us and our team will help resolve it.

Subscriptions

Subscription orders generally follow the same return and refund policy as standard Thurst orders. Each subscription delivery is treated as a separate order.

Money-Back Guarantee eligibility

The Money-Back Guarantee applies to the first order of a customer's first Thurst subscription: 90 days on the 90 Day Supply and 30 days on the 30 Day Supply.

The guarantee does not apply to subscription renewals, repeat orders or reactivated subscriptions.

Subscription change-of-mind refunds

Except where the first subscription order qualifies under our Money-Back Guarantee, we do not accept returns, refunds or exchanges for change of mind once a subscription order has been delivered, even if a pouch is unopened or sealed.

Damaged, faulty, incorrect or not-as-described subscription orders are handled under the relevant section above and remain subject to all applicable rights under the Australian Consumer Law.

Cancelling a subscription

Refunding or replacing an individual subscription shipment does not automatically cancel future subscription deliveries.

To stop future recurring charges, you must cancel your subscription through the link in your subscription emails or by logging into your subscription dashboard before the next order is processed.

Cancelling your subscription does not automatically cancel an order that has already been processed. Once a subscription order has been processed, we may be unable to cancel or edit that shipment.

This does not affect eligibility under our Money-Back Guarantee or any rights or remedies available under the Australian Consumer Law.

Refund Timeline

Approved Money-Back Guarantee refunds are processed the same business day they're approved. All other approved refunds will be submitted to the original payment method within 10 business days. Your bank or payment provider may require additional time to make the funds available in your account.

Missing the money-back guarantee period does not limit any rights you may have under the Australian Consumer Law in relation to a faulty, damaged, incorrect or not-as-described product.