30-Day Satisfaction Guarantee

We want you to feel confident trying Thurst. If you are purchasing Thurst gummies for the first time and are not satisfied with the product, contact us within 30 days of delivery and we will refund the amount paid for one pouch from your first eligible order.

For bundles or orders containing multiple pouches, the refund will be calculated using the effective per-pouch price actually paid after any discounts. Shipping charges and the value of any other products included in the order are not refundable under this voluntary guarantee.

The guarantee:

• Is limited to one claim per customer or household.
• Applies only to a customer’s first Thurst order placed directly through the Thurst website.
• Applies to the first delivery of a new subscription only where that delivery is also the customer’s first Thurst website order.
• Does not apply to repeat purchases, subscription renewals, gift cards, Amazon purchases or purchases made through external marketplaces or retailers.
• Does not apply to claims involving misuse, fraudulent activity or abuse of the guarantee.

Sale or discounted website orders remain eligible where they otherwise satisfy these terms.

Due to the ingestible nature of our gummies, the product does not need to be returned. We may reasonably request your order information, feedback, photos of the product or pouch, and batch or expiry details to help us review the claim.

This satisfaction guarantee is provided in addition to, and does not exclude, restrict or modify, any rights or remedies available under the Australian Consumer Law.

Change-of-Mind Returns

Except where an order qualifies under our 30-Day Satisfaction Guarantee, we do not accept returns, refunds or exchanges for change of mind—even if a pouch is unopened or sealed.

Gummies are sensitive to storage conditions such as heat, handling and transit exposure once they leave our warehouse. Because we cannot verify how a product has been stored after delivery, we are unable to place returned gummies back into inventory or send them to another customer. This policy helps us protect the quality, safety and consistency of every order we ship.

Damaged, Faulty, Incorrect or Not-as-Described Items

If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as reasonably possible with your order number and details of the issue.

Where reasonably necessary, we may request photos of the product, pouch, batch or expiry details, and shipping packaging so that our team can assess the issue.

If the product does not meet a consumer guarantee under the Australian Consumer Law, you will be entitled to the remedy required by law. Depending on the nature and seriousness of the issue, this may include a replacement, refund or another appropriate remedy.

We encourage customers to contact us within 30 days of delivery so that we can investigate and resolve the issue promptly. However, this requested timeframe does not limit any rights or remedies available under the Australian Consumer Law.

Claims involving damaged, faulty, incorrect or not-as-described products are handled separately from our voluntary 30-Day Satisfaction Guarantee and are not limited to the value of one pouch where broader remedies are required by law.

Amazon and External Marketplace Orders

If your order was placed through Amazon or another external marketplace or retailer, please use the refund or customer-support process provided by the platform or retailer through which the purchase was made.

Any approved refund will generally need to be processed through the original place of purchase and payment method. Where possible, our team may also assist with eligible product-quality issues or replacements.

Our 30-Day Satisfaction Guarantee only applies to purchases made directly through the Thurst website. This does not limit any rights or remedies you may have under the Australian Consumer Law.

Sale Items and Gift Cards

Sale and discounted items are not eligible for change-of-mind returns or exchanges.

However, a customer’s first discounted Thurst website order may still qualify for our 30-Day Satisfaction Guarantee where all eligibility requirements are met.

Gift cards are non-refundable except where required by law.

These conditions do not affect your rights under the Australian Consumer Law if an item is faulty, damaged, incorrect or not as described.

Exchanges

Due to the ingestible nature of our gummies, we do not offer exchanges for change of mind.

If you received the wrong item or there is another eligible issue with your order, please contact us and our team will help resolve it.

Subscriptions

Subscription orders generally follow the same return and refund policy as standard Thurst orders. Each subscription delivery is treated as a separate order.

Satisfaction Guarantee Eligibility

The 30-Day Satisfaction Guarantee applies to the first delivery of a new subscription only where that delivery is also the customer’s first Thurst website order.

The guarantee does not apply to subsequent subscription renewals, repeat orders or reactivated subscriptions where the customer has previously purchased Thurst gummies.

Where the first subscription order contains multiple pouches, the satisfaction-guarantee refund remains limited to the effective amount paid for one pouch.

Subscription Change-of-Mind Refunds

Except where the first subscription delivery qualifies under our 30-Day Satisfaction Guarantee, we do not accept returns, refunds or exchanges for change of mind once a subscription order has been delivered—even if a pouch is unopened or sealed.

Damaged, faulty, incorrect or not-as-described subscription orders are handled under the relevant section above and remain subject to all applicable rights under the Australian Consumer Law.

Cancelling a Subscription

Refunding or replacing an individual subscription shipment does not automatically cancel future subscription deliveries.

To stop future recurring charges, you must cancel your subscription through the link in your subscription emails or by logging into your subscription dashboard before the next order is processed.

Cancelling your subscription does not automatically cancel an order that has already been processed. Once a subscription order has been processed, we may be unable to cancel or edit that shipment.

This does not affect eligibility under our 30-Day Satisfaction Guarantee or any rights or remedies available under the Australian Consumer Law.

Refund Timeline

Approved refunds will be submitted to the original payment method within 10 business days. Your bank or payment provider may require additional time to make the funds available in your account.

Missing the 30-day voluntary satisfaction-guarantee period does not limit any rights you may have under the Australian Consumer Law in relation to a faulty, damaged, incorrect or not-as-described product.